You have selected our Cleanout-Only malware removal service. This option is designed for customers who prefer a one-time cleanup and plan to manage ongoing security independently.
By purchasing this service, you acknowledge and agree to the following:
Scope of Service
- This service includes a one-time malware and backdoor removal for one (1) website or web application.
- If your hosting account contains multiple websites or web applications, a separate clean must be purchased for each application you wish to have cleaned.
- Any website or application not covered by an active clean order will not be inspected or cleaned as part of this service.
What’s Not Included
- This option does not include security hardening or preventative measures, such as:
- Software or plugin updates
- Patch management
- Monitoring or firewall configuration
- Ongoing protection or maintenance
Important Considerations
- While we will remove identified malware and backdoors during the cleanup, websites that are not properly secured may become re-infected, sometimes within a short period of time.
- This service is offered at a lower price on the assumption that you have the technical knowledge and capability to secure your website yourself following cleanup.
Re-Infection Policy
- If your website becomes re-infected after the initial cleanup window, additional cleanup services will require a new purchase.
- Ongoing protection and re-cleanups are not included with the Cleanout-Only option.
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